Rubbish Removal Hammersmith Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Hammersmith provides rubbish removal and related waste collection services. By making a booking, confirming a quotation, or allowing our operatives to commence any work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the individual, business or organisation requesting and/or receiving services from Rubbish Removal Hammersmith.
Company means Rubbish Removal Hammersmith, the provider of rubbish removal and waste collection services.
Services means the rubbish removal, waste clearance, bulky item collection, or related services supplied by the Company to the Client.
Site means the property, premises or location where the Services are to be provided.
Waste means any items, materials, rubbish, junk, refuse or other goods to be removed as part of the Services, excluding items specifically prohibited in these Terms and Conditions or by law.
2. Scope of Services
The Company provides rubbish removal and waste collection services, which may include house clearance, office clearance, garden waste removal, construction waste removal, bulky waste collection and similar services. The precise scope, volume and type of Waste to be collected will be agreed between the Client and the Company during the quotation and booking process.
The Company reserves the right to refuse to remove any item or material that it reasonably believes to be hazardous, illegal, unsafe to handle, or beyond the agreed scope of work. The Company may, at its discretion, agree a revised price or alternative arrangement where additional or different Waste is presented at the time of collection.
3. Booking Process
3.1 Booking Requests
Bookings can be requested by telephone, email or other communication methods accepted by the Company. The Client must provide accurate information, including the address of the Site, access details, description and estimated volume or weight of Waste, and any relevant special requirements.
3.2 Quotations and Estimates
Any price or quotation provided before the Company attends the Site is based on the information supplied by the Client and is an estimate only. The final price may be adjusted on attendance after inspection of the actual volume, weight, type and accessibility of the Waste. The Company will inform the Client of any change in price before commencing work. If the Client does not accept the revised price, the Company may cancel the booking without further obligation, subject to any applicable call-out charge notified in advance.
3.3 Booking Confirmation
A booking is only confirmed when the Company has accepted the Client's request, agreed a collection window or appointment time, and issued confirmation by telephone, email or other agreed communication method. The Company may record booking details for quality, training and contractual purposes.
3.4 Access and Instructions
The Client is responsible for ensuring that the Company has safe and reasonable access to the Site at the agreed time, and that sufficient instructions are given to identify the Waste to be removed. If the Client is not present, the Client must provide clear authorisation and access arrangements. The Company accepts no liability for any delay, partial service or cancellation arising from inadequate access or unclear instructions.
4. Pricing and Payments
4.1 Pricing Structure
Prices are generally based on the volume and type of Waste, labour required, loading time, access conditions, and disposal or recycling costs. Additional charges may apply for heavy materials, difficult access, parking fees, or out-of-hours work, where notified in advance or agreed on Site.
4.2 Payment Terms
Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of collection. The Company may accept payment by cash, debit or credit card, bank transfer or other methods as notified to the Client. For business Clients, the Company may offer account terms or invoicing arrangements subject to credit checks and prior agreement.
4.3 Failure to Pay
If payment is not received when due, the Company reserves the right to charge interest on the outstanding amount at a reasonable commercial rate from the due date until payment is received in full. The Company may also recover all reasonable costs and expenses incurred in enforcing payment, including debt collection and legal fees.
4.4 Deposits and Pre-Payments
The Company may require a deposit or full pre-payment to secure a booking, particularly for large clearances, commercial jobs or out-of-hours work. Any such requirement will be communicated before confirmation of the booking.
5. Cancellations and Amendments
5.1 Client Cancellations
The Client may cancel or reschedule a booking by giving the Company as much notice as possible. Where the Client cancels less than 24 hours before the agreed arrival time, the Company reserves the right to charge a cancellation fee to cover administration, travel and allocated labour costs, particularly where a vehicle and team have been scheduled.
5.2 Company Cancellations
The Company will use reasonable endeavours to attend the Site at the agreed time. However, appointments are approximate and may be subject to change due to traffic, weather, operational issues, or unforeseen circumstances. The Company reserves the right to cancel or reschedule a booking. In such cases, the Company will make reasonable efforts to inform the Client as soon as practicable and to arrange an alternative time. The Company will not be liable for any indirect loss or inconvenience caused by such changes.
5.3 Late or Failed Access
If the Company attends the Site at the agreed time but cannot gain access, or if the Client fails to present the Waste or provide adequate instructions, this may be treated as a cancellation by the Client, and a call-out or cancellation fee may be charged.
6. Client Obligations
The Client warrants and represents that:
The Client has full authority to arrange for the removal of the Waste from the Site and to authorise the Company to access and work at the Site.
The Waste does not include any items prohibited by law or these Terms and Conditions, such as certain hazardous or controlled materials.
The Site is safe for the Company's operatives to enter, with all reasonable steps taken to minimise risks from uneven surfaces, dangerous structures, aggressive animals or other hazards.
The Client will provide all necessary information, instructions and approvals required for the Company to provide the Services safely and efficiently.
7. Excluded and Hazardous Waste
The Company is not licensed or obliged to remove certain types of hazardous or specialist Waste, including but not limited to asbestos, clinical or medical waste, certain chemical or industrial materials, pressurised containers, explosives, or materials that are illegal to handle or transport.
If such materials are discovered during the course of the Services, the Company may refuse to handle them and may adjust the price or cease work where it is unsafe or unlawful to proceed. The Client is responsible for any additional costs or arrangements required for the lawful disposal of such items.
8. Performance of the Services
The Company will carry out the Services with reasonable care and skill, using operatives and vehicles appropriate to the job. The Company will use reasonable efforts to segregate and direct Waste for recycling or recovery where practicable, in accordance with applicable waste regulations and good environmental practice.
Unless expressly agreed in writing, the Company is not providing cleaning, repairs, demolition, or any service other than the lifting, removal and transportation of the agreed Waste. Any additional tasks requested on Site may be accepted or refused at the Company's discretion and may incur extra charges.
9. Liability and Limitations
9.1 General Liability
The Company will be responsible for any direct loss or damage to the Client's property caused by the negligence of the Company or its operatives in the performance of the Services, subject to the limitations set out in this clause. The Client must notify the Company in writing of any alleged loss or damage as soon as reasonably practicable and in any event within 7 days of the Service date.
9.2 Exclusions
The Company will not be liable for:
Any pre-existing damage or defect at the Site or to any items on the Site.
Damage arising from defective or unsafe structures, poor access, or any hazards not clearly identified to the Company in advance.
Loss of value of any item removed as Waste where the Client has directed or permitted its removal.
Any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
9.3 Monetary Limit
Subject to any liability that cannot be excluded by law, the Company's total liability to the Client for any claim or series of related claims arising out of or in connection with the Services will not exceed the total price paid or payable by the Client for the relevant Services.
9.4 Personal Injury and Death
Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded.
10. Waste Transfer and Regulations
The Company operates in accordance with applicable waste management legislation and regulation in the United Kingdom. Where required, Waste will be transported to licensed waste transfer stations, recycling facilities or disposal sites, and appropriate records will be maintained.
By engaging the Company, the Client authorises the Company to remove and transport the Waste from the Site and to determine an appropriate disposal or recovery route in compliance with legal requirements. Ownership and responsibility for the Waste transfer to the Company at the point of loading onto the Company's vehicle, subject to any specific regulatory obligations.
11. Data Protection and Privacy
The Company may collect and process personal data about the Client, including contact details, address information and payment details, for the purposes of administering bookings, delivering Services, handling payments and managing any queries or complaints. The Company will handle such information in accordance with applicable data protection laws and only retain it for as long as reasonably necessary for these purposes or as required by law.
12. Complaints and Disputes
If the Client has any complaint or concern about the Services, the Client should contact the Company as soon as possible, providing full details and any supporting information. The Company will investigate and respond within a reasonable timeframe and seek to resolve the matter fairly and efficiently.
If a dispute cannot be resolved directly between the parties, each party agrees to consider reasonable forms of alternative dispute resolution before commencing court proceedings, without affecting any statutory rights.
13. Variations to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that booking. Any material changes will be made available on request or communicated as appropriate. Continued use of the Services after notification of updated terms may be treated as acceptance of those terms.
14. Force Majeure
The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to severe weather, accidents, traffic incidents, industrial disputes, utility failures, or acts of government or regulatory bodies. In such cases, the Company will use reasonable endeavours to reschedule the Services when practicable.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, without prejudice to any mandatory rights the Client may have under consumer law.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary so as to be valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy preclude any further exercise of it.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior representations, communications or agreements, whether written or oral, relating to the subject matter.
